Volusion Product Ideas

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  1. Create new status: Customer Quote

    Customers are always asking for quotes. Right now the only way I can do it is to create an order with payment type "none" and submit it. Here's the problem, it automatically allocates the items out of stock. This quote may never be turned into an order so the stock is already eaten up in the system. To fix this, I immediately cancel the order and if they do want to purchase it, I create a duplicate. Wouldn't it be much cleaner to just create an order status called "quote" where it doesn't touch the inventory and my staff knows…

    32 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Do NOT show incomplete Paypal Express orders - that have no payment received - as "New" orders

      Here's the scenario we just encountered:
      1. Customer places order using Paypal Express Checkout
      2. Customer apparently doesn't complete checkout process
      3. Order comes into my store as a New Order with payment method of Paypal Express
      4. Our fulfillment systems and teams treat it like any other New or Processing order and ship it.
      5. No payment ever took place. There is no Paypal transaction ID, no payment recorded in the payments section, no record of anything in our Paypal account. Our customer just got over $100 worth of free stuff!

      When I talked to Volusion Support via chat,…

      1 vote
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        0 comments  ·  Potential Quick Fix  ·  Flag idea as inappropriate…  ·  Admin →
      • Stop working on Admin and Fix Checkout

        Volusion is spending way to much time on the admin interface. We can train employees to work around bugs and usability issues. We cannot train customers to navigate the checkout process.

        The buggy checkout process is costing us huge $$$ in lost conversions.

        156 votes
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          8 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • enable the CONTENT BUILDER on your CATEGORY pages please

          I was wanting to use the CONTENT BUILDER on the category pages, but it says "Content builder has been disabled on this page."
          It would be great if we could please use the CONTENT BUILDER on the CATEGORY pages soon please.

          20 votes
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Have PayPal, Amazon, and Credit Card checkout options all in one place, instead of PayPal & Amazon in the cart and only CC in checkout

            Two payment methods show up before checkout only, and the third shows up in checkout only. It's confusing. All payment methods should be available to choose from either in one place or in both places.

            19 votes
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              2 comments  ·  Potential Quick Fix  ·  Flag idea as inappropriate…  ·  Admin →

              Hello!

              The new PayPal Express upgrade has moved the payment selection to the one-page-checkout.asp page.

              Moving Amazon Pay is still pending.

              Thank you for your patience!

            • 'Show related products' NOT LOGICAL

              The 'Show Related Products' feature is not working in a logical way. It should only show related items in same category (or sub category); not every category. We had to disable feature (wholesale catalogue), because related products were showing that have nothing to do with particular item/s listed. We use other platforms, including Shopify; non of them work that way.

              6 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Require full name, address, phone number and email before accepting as a new account

                I have been having an issue with emails (only) being entered into my website as new customers, sometimes dozens of them. That I have delete one at a time to get rid of and its getting old. I have entered a number of tickets on My Volusion, but they are of no help what so ever, its apparently too hard for them to solve.

                10 votes
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                  1 comment  ·  Potential Quick Fix  ·  Flag idea as inappropriate…  ·  Admin →

                  These are likely being generated through the /MailingList_subscribe.asp page.

                  You may be able to disable these submissions by adding this to article 81 (which is used on that page):

                  table.colors_lines_light { display: none;

                  }

                  That will hide the submission form on the page. This may not prevent bots from submitting, but a pending feature change should take care of that in the near future.

                  If you need further assistance implementing this, please contact our support team and they will be happy to help you.

                • Allow users to select shipping options per product

                  I have various product of the same weight. Most will fit in the small Flat Rate Box, however one will not. I find that because of this I cannot offer the small flat rate box as an option for any of my products as I cannot exclude the item that does not fit. The solution would be to allow shipping options per product.

                  14 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • restrict free shipping coupon to usa only

                    I want to offer my customers a coupon code for free shipping, but limit it to USA shipments only, Within the USA, there is a limit to how much it will cost me to ship because I can use USPS Flat Rate Priority Mail. Outside the USA, I could easily end up paying more for the postage than the amount spent on the order. I can't believe I'm the only one in this boat. As it stands, you can't reasonably sell to customers outside the usa if you offer a free shipping coupon code.

                    12 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello!

                      We have completed the design portion of this item. The feature would work as follows:

                      A new checkbox would appear beneath the Discount Type field when ‘Free Shipping on ENTIRE ORDER’ is selected labelled ‘Respect Free Shipping Method Qualifying Location’. When checked, a drop down menu will appear with all available free shipping methods listed. If only a single method is available, that method should be auto-selected.

                      When the free shipping coupon is used, it will utilize the locations restrictions defined on the Free Shipping method itself.

                      If the coupon is used for a destination for which free shipping is not applicable, the customer will be provided with the standard ‘this coupon is not applicable’ messaging.

                      If the coupon is applied before entering a shipping destination, we will allow the coupon to be added. If they then select a destination for which the coupon is not valid, the…

                    • Respond To Customer Reviews

                      I found in a number of situations regarding Customer Reviews that a response from an Admin or Sales Rep would be useful. This can be ad simple as to say thank you, or address issues and have it publically display in a similar manner to the customer's post. I have been unable to find this feature within the current Volusion admin panel.

                      47 votes
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                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Volusion should integrate with Addressy - Will increase cart conversions

                        There is a company called Addressy, online here: https://www.addressy.com/

                        They offer type first address for ecommerce sites. Can Volusion create an API to allow this?

                        It will help your customers create more conversions on the checkout pages...

                        It's a type first address verification service...

                        3 votes
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                          1 comment  ·  research  ·  Flag idea as inappropriate…  ·  Admin →

                          I’ve checked the information about their application on their website and it appears to cost between $25 and $100 a month, depending on how many “credits” (per their website, a credit is used each time an address is selected, whether or not an order results from it) you would need for your store. Busier stores would need to utilize their custom plans, which could cost much more. These are fees outside of your Volusion store, which means an additional cost on top of your monthly plan.

                          As a Volusion merchant, would you be willing to pay these additional costs?

                          More importantly, we would need to determine if enough other merchants would be willing to do so, as well. Volusion must expend developer resources on features that will positively impact as much of our customer base as possible. Unless this idea receives much more interest, this integration is not likely to…

                        • Allow shoppers to click "yes" a review was helpful, WITHOUT being signed into a customer acct.

                          Reviews help build sales, and when customers note that the review is helpful, it encourages other buyers. Currently, a customer must be signed into his account in order to check the "yes" box that says a review was helpful. At this point, he would not go back and check "yes" because he has already decided to buy. It's the shoppers who note the helpful reviews. It's a great feature on our site, but it is currently wasted.

                          3 votes
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                            0 comments  ·  Potential Quick Fix  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add the ability to change the invoice date to the actual date shipped versus the order date

                            This will facilitate revenue recognition and avoid customer confusion when goods are made to order.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • stoc

                              Need option to allow for "Members Only" to see stock quantities.
                              Since there is an option to allow for members only to view pricing, then why not stock quantities also?

                              1 vote
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                                0 comments  ·  Potential Quick Fix  ·  Flag idea as inappropriate…  ·  Admin →
                              • Say yes to an age verification option when checking out.

                                It would be great to have an age verification option when checking out. Many companies like E-cigs and such can use this. FDA requirement these days. Also many adult only site could use this as well. Thank you all for the votes! Please help us out Volusion.

                                1 vote
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                                  0 comments  ·  Potential Quick Fix  ·  Flag idea as inappropriate…  ·  Admin →
                                • Enable Gzip Compression on Your Servers

                                  Your frontline support team indicated that Gzip compression is enabled but it's not. Google Pagespeed is flagging it as a major issue and it results in slow performance and considerable bandwidth charges.

                                  7 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Put the horizontal scroll bar back

                                    What happened to the horizontal scroll bar in the Inventory --> Products? I am now limited to how many columns I can see on a screen. Please put it back asap so I can work efficiently again.

                                    2 votes
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add Product Key to Order Confirmation Email

                                      We are using product keys but would like (a) to add the product key to the OrderConfirmation_to_Customer.asp template so they get the key in the same email. Also, that would allow them to view that info from their account by looking up the order, and (b) Add a way that we could cc our company on the customer or product key email, or add the key to the OrderConfirmation_to_Merchant.asp so we have the product key for our records.

                                      4 votes
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                                        0 comments  ·  Potential Quick Fix  ·  Flag idea as inappropriate…  ·  Admin →
                                      • To show how many you have in stock for example a t shirt 3 large 2 small 1 medium

                                        To show how many you have in stock for example a t shirt 3 large 2 small 1 medium

                                        3 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • AMP (Accelerated Mobile Pages).

                                          AMP (Accelerated Mobile Pages). This is a major one; and you should being looking into ways to integrate into platform. It's really a no-brainer! moving forward.

                                          16 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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